We get a lot of questions about what to expect after placing an order. Most of your shipping questions are likely answered here, but I'll explain things with a scenario to help break it down.
Free shipping to Toronto
Free shipping to Ottawa
Free shipping to Montreal
Free shipping in Ontario and Quebec
You've done your research and found the perfect sofa bed for your space. Simply choose the fabric you want (when options are available) and add it to your cart. Complete the checkout process and you're done. An email confirmation will be sent to your inbox (this may or may not end up in your junk mail, have a look if you can't find it) and an email will also be sent directly to our sales department. Your order will also automatically go into our shipping system and the warehouse will be notified. All our sofa beds are stocked in our Ottawa warehouse. Delivery to you depends on your location.
For orders in Ottawa, you will be contacted by phone to arrange a delivery appointment. We use small, professional delivery companies for our local Ottawa deliveries (Gatineau, Quebec included) They will contact you by phone to set up a delivery window. Within Ottawa, all deliveries include complimentary white glove service. This means, they will deliver your sofa bed to your room of choice, assemble it and take away the packaging. Delivery is usually within 1 week of ordering.
For orders in Toronto, our delivery partners pick up Toronto area orders every 1-2 weeks. We use use small professional companies for our Toronto area deliveries. Once your order is in Toronto, you will be contacted by our delivery partners to set up a delivery window. Please remember that delivery timelines in Toronto can be less predictable with traffic. A delivery window will be provided (usually a 3 hour window). Delivery is usually within 2-3 weeks of ordering.
For orders across Ontario and Quebec, but outside of Ottawa and Toronto, we use larger freight companies in order to keep our shipping free. Delivery is curbside which means the shippers will deliver your sofa bed to your 'curb' on a pallet. If you have a covered area or a garage, they can usually get it to that area. Because it is on a pallet, delivery is limited to where a pallet can be wheeled to and placed. All of our sofa beds arrive in parts. This makes it much easier for you to bring your sofa inside and upstairs. Everything required for assembly is included and we are here if you have questions.
Some areas outside of Toronto and Ottawa (but still within Ontario and Quebec) can be serviced by our white glove partners. There is a fee for this service once they go beyond a particular distance from our retail stores. If white glove service is available for your area, it will show at check out once you have input your delivery postal code. The fee ranges from $50-$200 depending on the distance. If white glove service does not show up at check out, it might still be possible. Send us an email and we'll let you know.
Delivery across Canada
Delivery outside of Ontario and Quebec is provided for a fee of $300.
Delivery is by freight and curbside which means the shippers will deliver your sofa bed to your 'curb' on a pallet. If you have a covered area or a garage, they can usually get it to that area. Because it is on a pallet, delivery is limited to where a pallet can be wheeled to and placed. All of our sofa beds arrive in parts. This makes it much easier for you to bring your sofa inside and upstairs. Everything required for assembly is included and we are here if you have questions.
Freight companies generally operate on a 9-5, Monday to Friday schedule. They will call ahead to schedule a delivery window.
We deliver our sofa beds all across Canada, flat packed to make it easy for you to get them fast and easily move them into which ever room you need. Give us a call if you have and questions, we're here to help!
Leave a comment