Our sofa beds are made to last, designed and manufactured with longevity in mind.
Quality is at the center of everything we do. We work with one manufacturing partner to ensure sustainable design and production practices are followed. We do not compromise on materials nor processes, which we believe support our mission of quality.
To back up our quality claim, we offer a 5 year warranty.
What does the 5 year warranty cover?
This guarantee covers defects in materials and workmanship in the following components of our sofa beds:
• Gears and mechanisms
• Wooden frames
• Metal frames
• Spring or foam cores of sofa beds
This warranty applies to private/residential use only.
How do I submit a claim?
To file a claim we require a copy of your receipt or order information so we can look it up.
A photo or video clearly demonstrating the defect. Lastly, we need a photo of the quality tag located inside your sofa. We'll help you find that, it varies across models.
Our quality department will examine the claim and decide, at its sole discretion, if it is covered by the warranty and subsequently either if it should be repaired or replaced.
If the claim is covered by the warranty, we will cover the costs of spare parts or provide an equivalent replacement, if the item is no longer available. Most of our sofas are sold in separate parts, and we will do our utmost to limit replacements to the relevant parts due to both environmental and economic concerns.
What isn't covered?
This warranty does not apply to products that have been stored or installed incorrectly, used inappropriately, abused, misused, altered, or cleaned with wrong cleaning methods or cleaning products.
This warranty does not cover normal wear and tear, cuts or scratches, or damage caused by impacts or accidents.
This warranty does not apply if the product has been placed outdoors or in a humid environment.
This warranty does not cover consequential or accidental damage.