Our Warranty
Our 5-Year Warranty: A Promise of Quality
At The Sofa Bed Store, we are so confident in the quality of our sofa beds that we back them with an industry-leading 5-year warranty. This warranty is our promise to you that your furniture is built to last.
What Our Warranty Covers
Our 5-year warranty covers defects in materials and workmanship for the core components of your sofa bed, including:
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Gears and Mechanisms: The internal parts that allow your sofa bed to convert smoothly.
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Solid Wood and Metal Frames: The structural integrity of the sofa's frame.
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Mattress Core: The internal springs or foam that provide comfort and support.
This warranty applies to all of our sofa beds used in a private, residential setting. We believe in providing quality products that stand the test of time, and our warranty is a testament to that commitment.
How to File a Warranty Claim
If you believe your product has a defect covered by our warranty, please contact us with the following information:
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A copy of your original purchase receipt or order number. We can help with this!
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A clear photo or video of the defect.
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A photo of the quality tag located inside your sofa. You'll find this tag inside the zipper of a back cushion.
Our quality department will review your claim and, at their sole discretion, determine the best course of action. In line with our commitment to environmental responsibility, we will prioritize repairing or replacing the defective part rather than the entire product.
What Our Warranty Does Not Cover
To be transparent, our warranty does not cover issues that are a result of normal wear and tear or improper use. This includes:
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Normal fading, pilling, or wear on upholstery fabrics.
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Cuts, scratches, or other damage from accidents or impacts.
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Damage from incorrect storage, installation, or cleaning methods.
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Misuse, abuse, or unauthorized alterations to the product.
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Damage resulting from placement in a humid or outdoor environment.
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Consequential or incidental damage.
