Our free shipping applies to all major destinations across Canada. No brokerage, duty, freight or otherwise will be added to your purchase price.
Please note that when delivery is to an address that is different from the billing address, we will require ID verification prior to and at delivery.
Standard Free Delivery - Curbside
Standard delivery is curbside. This service includes delivery of your items to your home but not indoors. Your sofa bed is delivered flat packed on a pallet. You will be responsible for getting the boxes inside and assembling your new sofa bed. Everything you need is provided and we are always here to help answer questions.
We will provide you with the shipping company details and your tracking information once it becomes available. The delivery company will schedule a timeframe with you when the shipment arrives at your local delivery terminal. Most freight companies only deliver on weekdays and during standard 9-5 business hours.
White Glove Delivery - Indoors and Assembly
We are happy to offer white glove delivery and assembly in the Toronto and Ottawa areas. We have partnered with local assembly companies who know our products well. They will contact you to set up a delivery date and time window. White glove includes delivery to the room of your choice, full assembly and removal of boxes and packaging.
Some areas beyond Toronto and Ottawa may also qualify for white glove service, please contact us for details. White glove beyond the Ottawa and Toronto area is on a case-by-case basis and additional fees will apply according to distance. We always do our best to find a solution.
Orders ship out from our warehouse in 1-3 business days. Transit time is 1-3 weeks depending on your location.
Your Sofa Bed will arrive flat packed, wrapped and boxed as a set of 1-7 boxes (depending on the model). This makes it much easier to get your sofa up stairs, into elevators and around tight corners. Assembly is straightforward, everything you need is included. You are purchasing an innovative product that has been designed to easily transport and get into places that traditional sofa beds could never access.
You'll love your new sofa bed, just wait and see. :)
100% Money Back Guarantee
We know ordering online can feel like a risk. For our customers who are unable to visit our retail stores we want you to know we will help shoulder that risk. If for any reason you are dissatisfied with your purchase, please contact customer support within 7 days of delivery. We will refund your full original purchase price. No questions asked. We'll even pay the return shipping.
Please make sure the item is ready for pick up in its original packaging. Our driver will call you to arrange a time to stop by. Refunds are processed immediately upon our warehouse receiving your order.
We encourage all our customers to check our measurements and reach out with questions. We know our sofa beds and are happy to walk you through recommendations like size, comfort and style. Returns are no fun for anyone.We really want to ensure you get the sofa bed that is right for you and your space.
30 Day Protection Plan
No matter what, you have 30 days to return your order. Beyond the first 7 days, we will need to charge a 15% freight processing fee which will come off your refund.
So go ahead, call us with your questions. We know our stuff. And if you decide to purchase from us, know that we've got you covered.
Unsure which fabric works in your space? Send us an email with your address and sofa bed preferences. We'll send you swatches. Easy peasy.
Do You Ship To USA?
Yes we do! All orders shipping to the continental USA must be made though our US website. Orders shipping to the States ship from within the US. For more information, please visit our USA website: The Sofa Bed Store™ - USA