FAQ & REVIEWS
Our most commonly asked questions can be found below.
Welcome to our FAQ page! We've gathered some of the most common questions our customers ask about our unique sofa beds, from our design philosophy to delivery and care. If you don't find the answer you're looking for, feel free to Contact Us directly.
About Our Products
Q: Why are your sofa beds different from traditional ones?
A: We've reinvented the sofa bed by designing it around the mattress, not as an afterthought. Unlike old-school sofa beds with thin, folded mattresses and uncomfortable metal bars, our sofa beds use a premium, full-size mattress as the foundation. This means no bars, no squeaks, and no compromise on comfort, ensuring you and your guests get a great night's sleep.
This is what sets us apart. Our sofa beds are made from a selection of carefully designed mattresses, our pocket coil mattresses are the same premium mattress you might choose for your own bed! Not only does this make for a supportive and comfortable sleep, it also means your sofa bed will maintain its shape over years of use. Learn more about our mattresses here.
Q: Do your sofa beds feel like a regular sofa?
A: Yes. Many traditional sofa beds use a folded mattress inside that can make the seats feel firm and uncomfortable. Our unique designs, which integrate the mattress into the sofa's structure, provide a comfortable, supportive seating experience that's just as good and better than many regular sofas.
Q: What is a flat-packed sofa bed and why is it better?
A: Our sofa beds ship flat-packed, meaning they arrive in several boxes rather than one large, assembled piece. This makes them much easier to get into your home, especially for customers with narrow doorways, small elevators, or tight staircases. Everything you need for straightforward assembly is included.
Q: I want to put a sofa bed into my basement, how do I know which sofa bed will fit down my stairs?
A: Our sofa beds are designed in Denmark, where small spaces and tight places are age old design considerations. All of our sofa beds come disassembled which allows you to bring them piece by piece through nearly any awkward or tight space. As a general rule, the largest part that needs to fit around corners is the seat.
For the Movie Night and Soho, the largest box is the seat. If you can get a twin mattress (without bending) down your stairs, then you can get the Soho or Movie Night down.
The Stretch in either queen or double will fit just about anywhere a person can. The largest box is 64x14x30 for the queen.
If you are still not sure, just give us a shout and we'll gladly give you the dimensions that you will need to ensure it gets where it needs to go.
Q: I don't know if I should get a murphy bed (wall bed) or a sofa bed, is one better than the other?
A: That really depends on your needs. People used to gravitate to murphy beds because sofa beds just weren't comfortable. Our sofa beds are not like the ones of the past, they are comfortable and easy to set up. As a general rule, if you need seating in the room to truly create a multi-purpose room, Sofa Beds are a better solution. You get a good bed for the small amount of time you have guests and a comfortable sofa for your day to day enjoyment. However, if you really don't need any seating in the room, a wall bed might be the right solution for you. Choose carefully and don't compromise on quality. Wall beds are permanent and require high pressure hydraulic springs which can be dangerous if not installed by an experienced company. Spend the extra money on a well established specialty store. We might be able to recommend some good ones if you let us know your city.
Q: What is a pocket-coil mattress?
A: Pocket-coils (also known as pocketed springs or Marshall Coils) are pre-compressed cylindrical coil springs, each sewn inside an individual cotton fabric pocket, which provide uplifting support on its own. When fitted together, the coils become an independent suspension system that contours to your form and weight, providing unsurpassed support and comfort. A pocket-coil mattress not only reduces physical pressure under the sleeper, but actually relieves it as well. Pocket-coils also retain their shape exceptionally well.
Delivery & Shipping
Q: Where do you ship, and what are your shipping costs?
A: We offer free shipping to nearly all of Canada. For customers in the Ottawa and Toronto areas (including the National Capital Region of Quebec), we provide complimentary White Glove Delivery. This service includes delivery to your room of choice, assembly, and removal of all packaging. For the rest of Canada, shipping is curbside by freight on a pallet. Areas that are difficult to access, require a ferry or toll may incur shipping fees. We do our very best to keep this low and work to find the best value in shipping for all locations.
Q: How long does delivery take?
A: For in-stock sofa beds in the Ottawa area, delivery is usually within one week. For Toronto, it's typically within 1-2 weeks. For the rest of Canada, freight shipments usually take 2-3 weeks to arrive after they leave our warehouse. Once your order is ready, a delivery partner will contact you to schedule a delivery time.
Q: What is curbside delivery?
A: Curbside delivery means the freight company will deliver your sofa bed to the curb on a pallet. While they cannot bring the items inside, they can often place them in a covered area like a garage if it is accessible. Your sofa bed will be in multiple boxes, making it easy to carry inside and assemble.
Q: Do you ship to the USA?
A: For orders requiring shipping to the USA, please order through our US website; The Sofa Bed Store - USA All orders for USA ship from our New Jersey fulfillment warehouse so no surprise tariffs or duties will be charged to our southern neighbours.
Returns & Warranty
Q: What is your warranty policy?
A: We offer a 5-year warranty on our sofa beds that covers defects in materials and workmanship for the gears, mechanisms, and wooden and metal frames. It also covers the internal spring or foam cores of the mattress. For full details on what is and isn't covered, please visit our Warranty Page.
Q: What is your return policy?
A: Our no questions asked return policy is 7 days from delivery. If you are not completely satisfied, you can return your sofa bed within 7 days of delivery. Please note that returns will incur a $300 restocking fee to recover some of our shipping and repackaging costs. We, like you, prefer to avoid returns at all costs. We know our sofa beds really well and are more than happy to help you find the right choice for you and your space before making a purchase. See here for more detail about our Returns Policy.
Care & Maintenance
Q: How do I clean my sofa bed?
A: We recommend regular vacuuming with a brush attachment to prevent dust and dirt buildup. For spills, always "dab, don't rub" with a dry cloth. Most of our fabrics are made from high-tech polyester, which is more stain-resistant than cotton or linen. For stubborn stains, a mild detergent can be used. For a full guide on care, please see our Care Page.
Q: Are the cushion covers removable and washable?
A: All of our cushion covers are removable and can be dry cleaned. Some are also machine washable. We recommend checking the care label or contacting us to confirm the cleaning instructions for your specific fabric.
What makes your sofa beds better than the rest?
Two words, COMFORT and QUALITY. Our customers are continuously surprised just how comfortable our sofa beds really are. Made only with high quality materials, the emphasis on style and comfort are what make our sofa beds the best choice. Additionally, the designs are just smart. Built to be movable, modular, modern and sleek, we have a sofa bed for any space. How do we know our customers are happy? We regularly sell to our customers guests. There really is no better validation for us.
I'm still not sure which sofa bed is right for me, can you help?
Sure! We know our sofa beds inside and out. Have a particular size constraint, design dilemma or just need a recommendation? We're here to help. Give your local store a call or send us an email. sales@thesofabedstore.com
