Return Policy
At The Sofa Bed Store, we want you to feel confident in your purchase. We encourage all customers to carefully review product dimensions, configurations, fabric selections, colours, and delivery requirements before placing an order.
Please review the following Return Policy before completing your purchase.
7-Day Return Period
If you are not satisfied with your sofa bed, you may request a return within 7 calendar days from the date of delivery.
To request a return, please contact The Sofa Bed Store within the 7-day return period. Return requests received after this period may not be accepted.
Return Eligibility
To be eligible for a return, the product must be in new, unused, and resalable condition.
Returned products must be free from damage, stains, scratches, tears, odours, pet hair, smoke, excessive wear, or any other signs of use or damage.
The Sofa Bed Store reserves the right to inspect all returned merchandise before issuing a refund. Products that are damaged, altered, improperly handled, or otherwise not in resalable condition may not qualify for a refund.
Restocking Fee
A $300 restocking fee applies to returned sofa beds.
The restocking fee will be deducted from the amount refunded to the customer.
Return Pickup & Transportation
The $300 restocking fee does not include return pickup or transportation costs.
If The Sofa Bed Store arranges the pickup of a returned sofa bed, an additional pickup and/or transportation fee will apply. The amount may vary depending on the customer's location, product, delivery method, and services required.
Any applicable return transportation charges will be communicated to the customer before the return pickup is arranged and will be deducted from the refund.
Original Delivery Charges
Original shipping, delivery, assembly, White Glove Delivery, and other service charges, where applicable, are non-refundable once those services have been completed.
Refunds
Once the returned product has been received and inspected, we will confirm whether it meets the conditions of this Return Policy.
Approved refunds will be issued to the original method of payment, less the applicable $300 restocking fee, return pickup or transportation charges, and any other non-refundable charges.
Please allow additional processing time for your bank or credit card provider to post the refund to your account.
Special Orders & Custom Orders
Special-order and custom-order products are ordered specifically for the customer based on the selected configuration, size, fabric, colour, or other options.
Because these products are ordered specifically for you, special orders and custom orders are final sale and are not eligible for return or exchange, except where required by applicable law or in the case of an eligible warranty claim.
Please carefully review all selections before confirming a special or custom order.
Mattress Toppers & Accessories
For hygiene reasons, mattress toppers that have been opened, removed from their original packaging, or used are final sale.
Unused mattress toppers and eligible accessories may be considered for return within 7 days of delivery or pickup, provided they remain unopened, unused, and in their original packaging.
Floor Models & Final Sale Items
Products clearly identified as Floor Model, Clearance, or Final Sale at the time of purchase are final sale and are not eligible for return or exchange, except where required by applicable law.
Damaged or Incorrect Items
Please inspect your order as soon as possible after delivery.
If you believe your product was damaged during delivery, has a manufacturing defect, or you received an incorrect item, please contact The Sofa Bed Store as soon as possible and provide your order number, a description of the issue, and clear photographs or videos where applicable.
Damaged, defective, or incorrect products will be handled separately from standard change-of-mind returns and may be subject to the applicable manufacturer's warranty.
Product Measurements, Fabrics & Colours
Customers are responsible for reviewing product dimensions and confirming that the purchased product is suitable for their space and can be safely delivered through doorways, hallways, staircases, elevators, and other access points.
Please note that fabric and colour appearance may vary slightly depending on lighting, photography, screen settings, and natural variations in materials.
We strongly recommend viewing fabric samples whenever possible before placing an order.
Order Cancellations
If you need to cancel an order, please contact us as soon as possible.
Cancellation eligibility depends on the status and type of order. Orders that have already been processed, shipped, transferred, or specially ordered from the manufacturer may be subject to fees or may no longer be eligible for cancellation.
How to Request a Return
To request a return, please contact us within 7 days of delivery and provide your name, order number, and reason for the return.
The Sofa Bed Store
2373 Bloor Street West
Toronto, Ontario
Phone: 647-718-0585
Email: sales@thesofabedstore.com
Please do not return or ship any product without first contacting us and receiving return instructions.
Questions About Our Return Policy
If you have any questions about returns, exchanges, delivery, or product eligibility before placing your order, please contact us. We will be happy to assist you.
Last updated: September 2026
